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In the mid-to-late 1980s, colleagues and friends were surprised when I transitioned from working as an on-camera investigative TV reporter to cover the then-fledgling high-technology industry for specialized trade magazines. They needn’t have worried — reality TV and the tabloids have nothing on high-technology industry hijinks.

Young folk under 30 may not remember this, but years ago "plug and play" referred to hardware installation for computers. As the information revolution penetrated American households, consumers demanded setup procedures that did not require an advanced degree in computer science. Today, this process is standard for almost all hardware. This plug-and-play mentality has transformed consumer expectations.

After giving a speech, I was asked a question that got me thinking. Many of you may be wondering about this too. AT&T and Comcast have two of the strongest brand names in the business — so why in the world are they both suddenly changing them? What are we, as customers and investors, not aware of?

If Apple had a credo, the aphorism on its Cupertino headquarters might read: "Neither antenna problems or dropped calls, nor irreplaceable batteries, nor lack of a USB port or flash support, nor premium pricing, nor lack of a definitive jailbreak date for the iPhone can keep users from pre-ordering and purchasing Apple devices in record breaking numbers."

Over the last 10 to 15 years, Apple has done a remarkable job of creating cutting-edge devices that have won the hearts of their users. It forged a special bond with customers and investors that other companies want but don’t have. It seemed to be bulletproof.
Suddenly, Apple may have a chink in its armor.